Practice Management Induction Programme

A specially curated Practice Management Induction Programme! As a cornerstone of professional development, this programme is designed to equip you with the skills, knowledge, and confidence needed to thrive in the dynamic landscape of General Practice, Practice management.

The induction programme is aimed at Practice Managers, Assistant and Operation Managers working in General Practice in Derby and Derbyshire ICB area (including Glossop). As an induction level, this is suitable for those new to role within their first 6 to 12 months, or for aspiring managers who wish to broaden their knowledge and skills to progress into a practice management. This follows successful delivery of the three cohorts since 2021 with excellent feedback from over 100 delegates.

                                                                                                                   Applications now CLOSED for 2024

Programme overview

This 7-module programme is approx. 40-50 guided learning hours over six months and follows a blended approach including face-to-face, virtual sessions, pre-recorded and self-directed learning.

Our programme includes access to our virtual library for resources including delegate handouts, videos and links to further reading to provoke thought and discussion.

There is an assumption of approx. 2 hours of self-learning per month and for some sessions there is pre-work which will be notified in advance. This will support the delegate to be able to participate fully in group discussion apply and fully embed the learning in the context of their own practice and be able to de-brief in a safe, supportive and non-judgemental environment within the group session.

Delegates are encouraged to attend all sessions to complete the whole programme and receive the certificate and will be asked to evidence learning where relevant.

At the course leader’s discretion, we may accept attendance on single modules for some candidates where they need to ‘top up’ knowledge on a particular module. You will not get the full programme certificate, but the training can contribute to your own CPD hours.

Programme Learning Objectives

  • Understand key practical aspects of Practice Management, building on the delegates own experiences either in general practice or across other industry experiences.
  • Opportunity to apply learning with real GP practice scenarios and relate learning to your own practice knowledge.
  • Learn in a supportive group of local colleagues facilitated by experienced Practice Managers and Guest Speakers.
  • Establish a Derbyshire ICB network of colleagues for peer support both on and off the programme.

Programme Cost

This programme is heavily commissioned using The Hub Plus and NHS funding and happily we can offer a reduced rate of £395 per delegate which includes; all 7 modules across 6 months of learning, expert speakers, digital course materials, venue and refreshments. We feel this provides excellent value for money for practices compared to just one day training with other providers! This helps to cover part of our costs at The Hub Plus, a not-for-profit company with Derbyshire practices as its corporate members.

Module Content and Timetable

To guide you through a seamless learning experience, we have meticulously crafted a content timetable that serves as the roadmap for your educational journey. This detailed schedule ensures a well-organised progression through the diverse modules, workshops, and interactive sessions that constitute the programme. Designed to optimise your understanding and application of practice management concepts, the timetable provides clarity on what to expect at each module. 

Module 1- Introduction to Primary Care, Practice Management Role and GP Contracts

Face to Face session: Thursday 29th February 2024, 10:00-16:00


  • Overview of the programme
  • The General Practice role in the Healthcare system (nationally and locally)
  • Changes to Primary Care in the last five years
  • Introduction to system working (commissioners, organisations, PCNs)
  • A typical GP practice?
  • Your role in Practice Management
  • Global sum & NHS income streams
  • Intro to GP contracts GMS, PMS and AMPS contracts – Intro
  • Directed Enhanced Services, Local Enhanced Services and Additional Services
  • NHS vs Private work
  • Applied Contractual Practice Scenarios

Module 2- HR, Managing Teams and Partnerships

Part 1 Online: Thursday 7th March 2024, 9:30-11:00 - Liz Willet, Kraft HR


  • Managing performance in the Lifecyle of an Employee Recruitment & Induction
    • Understanding Employment Contracts
    • Recruitment and Induction
  • Appraisals and 1:1's
  • Absence management

Part 2 Face to Face session: Thursday 21st March 2024, 10:00 - 16:00 - Liz Willet, Kraft HR


  • Performance management including capability, high performers, discipline and grievance, bullying & harassment
  • Training and development
  • Supporting your Practice Partnership (or leadership model) including Partnership agreements, functions, roles and relationships

Module 3- Premises and Estates

Online: Thursday 18th April 2024, 09:30 – 11:00


  • Types of Leases
  • Notional rent, District Valuations
  • Building equipment, maintenance and repairs
  • Risk assessments
  • Health and safety - Keeping staff and patients safe
  • Infection control (IPC) – guidance and expectations

Module 4- Patient Quality and CQC

Face to Face session: Thursday 16th May 2024, 10:00 – 16:00 – Kiran Johnson, DKJ Consulting


  • Overview of CQC inspections & KLOEs
  • Patient surveys, website ratings (Discussion)
  • CQC registration and requirements
  • Embedding quality and CQC processes into practice

Module 5- Finance and Claims

Face to face session: 6th June 2024, 10:00 – 16:00


  • Global sum & NHS income streams
  • statements
  • Cash flow forecasting
  • Enhanced services claims
  • PCN funding
  • Accounts - profit & loss, budgeting and controlling costs
  • Intro to QOF
  • PAs
  • Staffing costs
  • Pensions (intro only)

Module 6- Service delivery & digital

Online: Thursday 27th June 2023, 09:30 – 12:30


  • Appointment demand and capacity
  • GPAD
  • Digital solutions
  • IG responsibilities
  • GDPR (Exercise)

Self-directed (optional)

  • Patient Administration Systems
  • EMIS Basic and Advanced (Pre-recorded)
  • SystmOne (Pre-recorded)
  • Complaints handling (Pre-recorded)

Module 7- My practice & leadership journey

Face to Face session: Thursday 18 July, 10:00 – 16:00


  • Leadership styles and values
  • Me and my practice team (Group work)
  • Personal Resilience
  • My future development plans

Additional Learning Support

We value the unique ways we all learn and apply our learning. If you have any learning support needs, please do let us know and we will be happy to discuss.

Coaching Offer

As part of the programme, delegates have full access to our free 121 professional coaching service for 4 x 1.5-hour sessions.

Course Accreditation

This programme is accredited with CPD UK. We constantly look to update, improve and evaluate to ensure quality assurance.

Cohort Size

Minimum group size to run is 12 with a maximum of approx. 35 delegates.

 Levels of Learning

We acknowledge that some delegates may have covered some content for some of the modules and have already met the required elements through prior experience or learning. We encourage you to bring your valuable knowledge and skills to help support and share with fellow delegates.

How to Apply

Applications are encouraged from delegates across a range of management roles, experience and backgrounds.

Applications now CLOSED for 2024.

Any queries do get in touch at

Payment and cancellations

Payments should be made upon place being confirmed. Substitutions are allowed up to module 2. After the first 3 module dates have passed, no refunds due to costs already incurred.