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QUEST - The Role of Cultural Sensitivity in Patient Care & Pharmacy First Training
Date: 08/10/2025
Time: 13:30 - 15:30
Location: Online
Target Audience: All Staff
This session focuses on enhancing culturally competent care and rolling out Pharmacy First in preparation for winter pressures.
The Role of Cultural Sensitivity in Patient Care: 13:30 - 14:25
This session explores the importance of cultural sensitivity in general practice, focusing on how non-clinical staff can create an inclusive and respectful environment for all patients.
- Enhance patient satisfaction and trust
- Improve communication with patients from diverse backgrounds
- Reduce misunderstandings and potential complaints
- Foster an inclusive and welcoming healthcare environment
- Strengthen professional confidence in handling cultural diversity
Pharmacy First Training: 14:35 - 15:30
This Pharmacy First training session is aimed at GP Practice team members who are involved in patient triage such as reception teams and care co-ordinators. The session covers information on Pharmacy First, followed by a practical session on how to do a referral to a community pharmacy on PharmOutcomes. This training has been delivered in several GP Practices, and staff feedback is really positive. Staff said the training was really useful. Staff particularly liked the practical on undertaking a referral.
- Pharmacy First Service Information on what services community pharmacy offer.
- Who is appropriate for referral to a community pharmacy.
- What a patient can expect once referred including the cost of any treatment.
- How to do an electronic referral to a community pharmacy.
- Useful resources will be shared.
Please note participants will need to book individually but are welcome to join together on a shared screen with the entire team
This Course is FREE - If you are booked on a course that is free and you wish to cancel you can do this through the LMS booking system. In exceptional circumstances you can cancel by email or telephone
This live event is online only
Date: Wednesday 8th October 2025
Time: 13:30 - 15:30
This live event is available to registered users only
