This live event is online only

Date: Tuesday 13th January 2026

Time: 13:00 - 14:30

This live event is available to registered users only

Aim:

Conflict in general practice can have a substantial impact—not only on patients but also on the wellbeing of individual staff members. This LMC-supported training session is designed to help managers and leaders understand the causes of conflict in primary care settings and develop effective strategies to address and reduce it.

Eligible Roles:

This session is suitable for:

 Practice Managers &  Leadership

Learning Outcomes:

After this session attendees will have a greater understanding of the following: 

​• Understand HOW and WHY conflict can occur in general practice and the impact it has on YOU
​• Understand how WE might be able to decrease incidents
​• Learn some techniques to support YOU to be able to manage, should conflict arise
​• Identify when to escalate further / seek support
​• Understand the importance of self-care and the TEAM
​• Identify how we can impact incidents and techniques to help you, and your team manage should any incidents happen
​• Supported by the LMC, understand a practical approach to managing escalating behaviours
​• Identify barriers to consistency in conflict resolution management and how to address these
​• Become aware of support available for both you and your team

Level of Learning: 

• Intermediate

​Support: 

If you require any support, we are always listening.

Email: ddlmc.thehubplus@nhs.net
Phone: 07883 328933​

Cancellation Policy: 

Please click here to find our full Cancellation Policy. 

You must have line manager approval before booking. As a not-for-profit organisation, your support directly funds education and development opportunities for Primary Care staff at all levels across Derbyshire. Thank you for your understanding and continued support.

This course is FREE (to practices who are members of the LMC), £100 to non LMC Levy Payers.

• If you wish to cancel, you can do so through the LMS booking system.
• In exceptional circumstances, cancellations can be made by email or phone.
• Cancellations made with less than 10 working days’ notice will incur a fee of £0.00.