This event has taken place
This event took place on Wednesday 9th September 2026.
QUEST - Customer Care in Healthcare 2026
This live event is online only
Date: Wednesday 9th September 2026
Time: 14:00 - 16:00
This live event is available to registered users only
Target Audience: All Non-Clinical Staff & All Staff
Please note participants will need to book individually but are welcome to join together on a shared screen with the entire team
- To enhance communication skills of staff in patient facing roles to improve customer experience.
- To guide staff in dealing with difficult conversations to work towards resolutions with positive outcomes for both patients and staff.
- To support staff in maintaining professionalism and ethical standards to foster a supportive patient experience.
This Course is FREE - If you are booked on a course that is free and you wish to cancel you can do this through the LMS booking system. In exceptional circumstances you can cancel by email or telephone
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