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Register on our LMS to attend
QUEST-Understanding How the NHS App Interacts with Clinical Systems
This live event is online only
Date: Wednesday 16th September 2026
Time: 14:00 - 16:00
This live event is available to registered users only
Target Audience: All Non-Clinical Staff and All Staff
Please note participants will need to book individually but are welcome to join together on a shared screen with the entire team
Learning Objectives:
This session offers a practical overview of how the NHS App and similar patient facing tools interact with clinical systems such as EMIS and SystmOne.
Attendees will learn what these integrations mean for patient experience and practice processes, and how to provide effective support when issues arise.
Benefits: Gain confidence in:
- Explaining app functionality
- Managing common queries
- Ensuring that patients can make the most of digital access.
What Will I Learn?
- How the NHS App interacts with EMIS and SystmOne, and what patients see versus what practices manage.
- Local variations and system/practice-specific features that affect functionality.
- Online and proxy access processes, including common FAQs.
- Practical troubleshooting tips and when to escalate to technical support.
- The benefits of online services for patients and practices. What roles would this course benefit?
- Practice Managers
– for understanding patient
-facing digital tools and patient access implications.
- Reception and Admin Teams
– for supporting patients with registration and troubleshooting.
- Clinical Staff
– for awareness of how app functionality aligns with clinical workflows and how patients can benefit from online access.
- Digital Champions / NHS App Ambassadors
– for promoting and supporting app use within practices.
This Course is FREE - If you are booked on a course that is free and you wish to cancel you can do this through the LMS booking system. In exceptional circumstances you can cancel by email or telephone
